When you return from your trip:

• After collecting your luggage and clearing customs, make your way to the designated short-stay car park at your terminal:

  • Terminal 2: Level 4

  • Terminal 3: Level 3, Row A

  • Terminal 4: Level 1

  • Terminal 5: Level 4, Row R or Row S

• Our shuttle will pick you up and transfer you back to the car park.

Note: Heathrow Airport charges £7.50 each way for terminal drop-off zones. This fee is not included in your booking.

Drop-Off Procedure

• Arrive at the Drop-Off area of the car park with your luggage.

• Proceed to reception, where a staff member will assist you.

• Leave your keys so your vehicle can be safely moved to the secured parking area.

• Once checked in, a minibus will transfer you directly to your terminal (approx. 10 minutes).

HPR provides secure and reliable airport parking services with options to suit all types of travellers. Our services are designed for convenience, safety, and peace of mind.

• Park & Ride Service – Frequent drop-off and collection at the airport for a seamless travel experience.

• CCTV Monitored – All parking areas are under 24/7 surveillance for vehicle safety.

• Operating Hours – Service available from 04:00 AM to 11:59 PM daily.

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Disabled Access

If you require assistance with entering or exiting your vehicle, or if your vehicle is specially adapted, our team can coordinate directly with the Service Provider to ensure a smooth experience.

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Insurance

Please review the Service Provider’s terms for insurance coverage. For any queries regarding insurance, contact us directly.

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Amendments & Cancellations

• Changes or cancellations are allowed up to 48 hours prior to the drop-off date, with applicable administration fees.

• Extended stays beyond the booked period will incur additional parking charges. Please refer to the Service Provider’s terms for exact rates.

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Hints, Tips & Additional Information

• Keep a copy of your booking confirmation and check your email’s junk/spam folders. Booking details are also available in the My Booking section.

• Allow sufficient time for drop-off and airport departure procedures, accounting for traffic or unexpected delays.

• Early or late arrivals should be communicated to the Service Provider to avoid waiting times. Last-minute changes without notice may cause delays.

• Parking facilities are inspected and approved to Park Mark / BPA standards.

• Parking is at the vehicle owner’s risk. Please remove all valuables before handing over keys.

• Inspect your vehicle at collection and report any issues to the driver. Claims cannot be considered once the vehicle has left the terminal or car park.